ServiceNow + AI. Activated.
Turn work into action.
RIZ-ON is a European ServiceNow partner. We turn ServiceNow and its AI into a connected engine for workflows, agents and business execution. Concrete AI, with people in control.
- ServiceNow Premier Partner
- 10+ Certified Technical Architects
- 100+ projects
- Luxembourg · France · Belgium · Morocco
ServiceNow AI agents turn requests, incidents, alerts, questions, controls and decisions into resolved, executed outcomes.
In numbers
Expertise you can count. Growth built on client recognition.
10+
years of ServiceNow delivery
Track record of the Luxembourg team, now RIZ-ON
30+
ServiceNow specialists
Consultants, developers and architects
100+
projects delivered
Enterprise and public sector
10+
Certified Technical Architects
ServiceNow's highest architecture certification
Hundreds
of ServiceNow certifications
Across every major product line
Premier
ServiceNow Partner
Consulting & Implementation · Reseller
ServiceNow partnership
ServiceNow Premier Partner, for services and for licences.
One partner to design, implement and run your platform, and to advise on and supply the licences behind it.
- PremierConsulting & Implementation
- PremierReseller · licences
Figures reflect the experience of the ServiceNow team that now operates as RIZ-ON.
They trusted us
- CTIEPublic sector
- POSTTelecom & postal
- CreosEnergy
- CFLRail
- BDP
- Council of the EUEU institution
- SpuerkeessBanking
- ECAEU institution
- BGL BNP ParibasBanking
- NomuraBanking
- LISERResearch
- MUFGBanking
- CHAMPAviation IT
01 — Start here
RIZ-ON Advisory Assessment
You pay for 100%. You use 25%.
A fixed-scope, fixed-price audit of your ServiceNow platform. Tool-driven, methodical, and finished with a plan to activate the value you already pay for.
- Duration4 weeks
- CommercialsFixed price
- AccessRead-only
- OutputPlatform Value Score
RIZ-ON Advisory AssessmentCompleted
Illustrative client · Financial services · 2,400 ServiceNow users
Engagement leadKick-off with the CIO, platform owner and finance. Scope: ITSM, ITOM, HRSD, SPM.
Certified Technical ArchitectScoped read-only role granted. No change will be made to the instance.
RIZ-ON ScanRIZ-ON Scan connected. Reading entitlements, plugins, roles and 412 tables.
RIZ-ON ScanLicence check: 9 products licensed, 3 in active use. 38% of fulfiller roles inactive for 90 days.
RIZ-ON ScanConfiguration scan: 1,240 custom scripts, 61 modified out-of-the-box records, 2 skipped upgrades.
RIZ-ON ScanCMDB health: completeness 54%, correctness 61%. 34% of knowledge articles not viewed in a year.
Process consultant14 interviews across service desk, IT operations, HR and the PMO.
Process consultantWalkthrough against RIZ-ON Playbooks: 27 process gaps. Major Incident and Virtual Agent licensed but unused.
RIZ-ON Value ModelFindings scored on six dimensions. Weakest: licence utilisation and data health.
Certified Technical Architect23 quick wins sized. Activation options costed against current licence spend.
Engagement lead12-month activation roadmap and business case finalised with the platform owner.
Engagement leadExecutive readout with CIO and CFO. Decision: launch the 90-day activation plan.
Deliverables
- Licence & capability heatmap9 products licensed · 3 in active use
- Technical debt register1,240 custom scripts · 61 modified OOTB records
- CMDB health reportCompleteness 54% · Correctness 61%
- Process gap analysis27 gaps against the ITSM playbook
- Quick-win backlog23 actions · 30 / 60 / 90 days
- Activation roadmap12 months · business case attached
- Executive readoutPlatform Value Score 41 / 100
Illustrative simulationIn four weeks: a scored, evidence-based view of the platform and a funded plan to use what is already paid for.
02 — Your path with RIZ-ON
Assess. Activate. Run. Evolve.
One partner for the whole lifecycle of your platform: advisory, Fast Track delivery, support and team reinforcement, with AI introduced as your data and processes are ready.
- 01Assess
Know what you own.
RIZ-ON Advisory Assessment. Four weeks, fixed price, a Platform Value Score and a funded plan.
Advisory Assessment → - 02Activate
Implement in weeks.
RIZ-ON Fast Track. Playbooks, accelerators and RIZ-ON apps from discovery to go-live.
Fast Track → - 03Run
Keep it improving.
Managed services for releases, upgrades, enhancements and value tracking after go-live.
Managed Services → - 04Evolve
Put AI to work.
Now Assist, AI agents and myndy, introduced as your data and processes are ready.
AI & Autonomy →
The diagnostic sets the scope, the service model sets the pace, and the price is firm before the build begins.
03 — What we cover
Every workflow. For demanding organisations.
Technology, risk, customers, employees and portfolio on one ServiceNow platform, for regulated organisations across Europe.
Technology Workflows
From the first request to the root cause: one service model that IT, operations and the business share.
ITSMITOMCMDBRisk & Resilience
Controls that run inside daily operations, so audits and supervisors find evidence instead of effort.
IRMSecOpsCustomer Workflows
Customer service connected to the teams that fix the problem, not only the ones who answer the phone.
CSMEmployee Workflows
HR, IT, facilities and knowledge behind one front door, organised around moments that matter to employees.
HRSDPortfolio & Value
Leadership sees what each euro produces, and stops funding what doesn't.
SPMCreator Workflows
Applications built on ServiceNow for the processes no product covers, with the governance and upgradeability of the platform.
APPS
Sectors we serve
- Banking
- Insurance
- Government & public sector
- European institutions
- Telecommunications
- Energy & utilities
- Transport & logistics
- Healthcare
04 — Evolve
ServiceNow + AI
From automation to autonomy.
Workflows are moving from manual to automated, intelligent and agentic. We prepare your platform, data and governance for each step, so you move when you are ready.
- 01
Manual work
Email, spreadsheets and swivel-chair hand-offs.
- 02
Workflows
Requests follow a defined, visible path.
- 03
Automation
Rules and integrations do the repetitive steps.
- 04
AI
Generative AI summarises, drafts and recommends.
- 05
AI Agents
Agents complete multi-step tasks within guardrails.
- 06
Autonomous Enterprise
Operations that sense, decide and act, with people in control.
05 — Customer stories
Proof, not promises.
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story - Configuration foundations
A CMDB measured against CSDM, with a plan to match
A shared view of service data, with a remediation plan the client could budget, sequence and defend internally.
CMDB · ITOMRead the story - Platform applications
Business applications built on the platform already in place
Business processes brought onto the enterprise platform, with the governance, visibility and reporting that come with it.
APPSRead the story
Don’t just manage work.Act on it.
ServiceNow. Activated.