Customer story · Configuration foundations
A CMDB measured against CSDM, with a plan to match
Challenge
What needed to change?
Years of growth had left the configuration database fed by several sources, while change, incident and reporting teams needed one dependable view of the services they run.
Transformation
How RIZ-ON helped
We assessed the CMDB against the CSDM model across data health, class usage, discovery sources, customisations and process adoption, then proposed a remediation plan sequenced by business value, with quick wins separated from structural work.
- CMDB
- CSDM
- Discovery
- Service mapping
- Data quality
Impact
A shared view of service data, with a remediation plan the client could budget, sequence and defend internally.
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