Service · Adopt
Built is not adopted.
A platform only creates value when people use it the way it was designed. RIZ-ON trains every audience and supports the change around it, in the languages your teams work in.
What’s included
Workshops, Training & Adoption
- 01
Expert workshops
Sessions led by our architects and shaped around your teams: release updates, platform administration, process design and catalogue design.
- 02
End-user enablement
Short, task-based guides and sessions for employees and customers using portals.
- 03
Fulfiller training
Role-based training for agents, analysts and approvers on their daily workflows.
- 04
Process owner & admin training
Enablement for the people who own processes and administer the platform.
- 05
Change & communication
Stakeholder mapping, communication plans and adoption measurement.
- 06
Certification preparation
Support for your platform team towards ServiceNow certifications.
Engagement models
Choose how we work together
- Engagement model
Workshop
A focused, expert-led session on a topic your team needs now.
- Engagement model
Workshop + advisory
The session, followed by advisory to validate configurations, refine the roadmap and secure the outcome.
- Engagement model
Go-live package
Training and communication tied to a specific release.
- Engagement model
Academy
A recurring curriculum for your platform team and key users.
- Engagement model
Adoption review
Usage analysis and targeted actions where adoption lags.
Our approach
From ambition to action.
- 01
Understand
Business priorities, processes, architecture and current platform maturity.
- 02
Design
Target operating model, workflows, data architecture and user experience.
- 03
Build
Configure, integrate and develop the ServiceNow environment.
- 04
Activate
Deploy, migrate, train, adopt and measure.
- 05
Evolve
Optimise continuously through automation, analytics and AI.
Business outcomes
What you should expect
- Higher adoption
- Fewer how-to tickets
- Confident platform owners
- Training in EN, FR and DE
Across every workflow
Where we apply it
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.