ServiceNow SecOps · Risk & Resilience
Fix what matters first.
Security teams are flooded with findings and alerts but depend on IT to fix anything. RIZ-ON implements ServiceNow Security Operations to prioritise by business impact and route remediation into the teams that own the assets, with full traceability.
The challenge
Why it matters now
Everything is critical
Vulnerability scanners rank by severity, not by what the asset supports.
Hand-offs by ticket
Remediation depends on IT teams who see security work as interruptions.
Response without memory
Incident playbooks live in documents, not in the workflow.
What changes with RIZ-ON
From — to
- Severity-only prioritisationRisk-based prioritisation using business context
- Spreadsheets of findingsRemediation tasks owned by the right team
- Playbooks in PDFsOrchestrated response playbooks
- Security in a siloSecurity, IT and risk on one platform
What we deliver
The work
- 01
Vulnerability response
Scanner integration, risk scoring and remediation workflows linked to the CMDB.
- 02
Security incident response
Playbooks, evidence and collaboration across security and IT.
- 03
Configuration compliance
Hardening and misconfiguration findings managed like vulnerabilities.
- 04
Integration with your security stack
SIEM, EDR, scanners and threat intelligence connected to the workflow.
ServiceNow capabilities
On the platform
- Vulnerability Response
- Security Incident Response
- Configuration Compliance
- Threat Intelligence
- Security Operations Workspace
- Integration Hub
We configure before we customise, so your platform stays upgradeable.
Our approach
The RIZ-ON model, applied
- 01
Understand
Assess security tooling, processes and CMDB coverage.
- 02
Design
Design prioritisation model, remediation ownership and playbooks.
- 03
Build
Configure SecOps and integrate scanners, SIEM and EDR.
- 04
Activate
Go live with security and IT teams; measure time to remediate.
- 05
Evolve
Automate enrichment and response steps as patterns emerge.
Business outcomes
What you should expect
- Faster remediation of what matters
- Less manual triage
- Clear accountability for fixes
- Evidence for auditors and supervisors
Related customer stories
Proof, not promises
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story
Related
Connected work
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.