Industry · Industry & Manufacturing
Keep the plant and the business running.
Industrial groups run many sites, many systems and many shared services. RIZ-ON uses ServiceNow to standardise how IT, HR, finance and operations serve the business, while keeping the flexibility each site needs.
The challenge
What the sector faces
Many sites, many ways of working
Each country or plant has its own tools and processes, so nothing compares.
IT and OT converge
Production depends on technology that is not always visible to IT.
Shared services at scale
Global service centres need consistent workflows and measurable service levels.
Regulation & standards
Context we design for
- NIS2
- ISO 27001
- IEC 62443
- GDPR
- CSRD reporting
- EU AI Act
Customer stories
Proof, not promises
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.