Industry · Financial Services
Resilient by design. Compliant by default.
Luxembourg's financial sector operates under some of Europe's most demanding supervision. RIZ-ON helps banks, insurers, asset servicers and fund administrators run IT, risk and client operations on one platform that stands up to DORA, NIS2 and the CSSF.
The challenge
What the sector faces
Regulation keeps moving
DORA, NIS2, outsourcing rules and supervisory circulars each ask for evidence from the same operations.
Third parties everywhere
Critical services depend on ICT providers that must be registered, assessed and monitored.
Client service under pressure
Clients expect fast, digital answers while every request needs controls and an audit trail.
Regulation & standards
Context we design for
- DORA
- NIS2
- CSSF circulars
- EBA outsourcing guidelines
- GDPR
- EU AI Act
Customer stories
Proof, not promises
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.