RIZ-ON Advisory Assessment · Fixed scope, fixed price
You pay for 100%. You use 25%.
A fixed-scope, fixed-price audit of your ServiceNow platform. Tool-driven, methodical, and finished with a plan to activate the value you already pay for.
- Duration4 weeks
- CommercialsFixed price
- AccessRead-only
- Scope6 dimensions
20–25%
of licensed ServiceNow capability is typically in active use in the organisations we assess.
RIZ-ON team experience across ServiceNow assessments. Your own figure is the first result you get.
Licensed, not used
Modules and roles are paid for every year while whole capabilities stay switched off.
Used, not well
Even the capability in use is often customised, poorly adopted or running on incomplete data.
No one sees the whole
Each team knows its corner of the platform. Nobody can say what it returns on its cost.
What we assess
Six dimensions. One score.
Licence utilisation
Entitlements against real usage: products, plugins, fulfiller roles and inactive users.
Process adoption
How work actually flows: volumes, reassignment, backlog, SLA performance and workarounds.
Data health
CMDB completeness, correctness and relationships; knowledge quality and usage.
Technical health
Customisation, scripts, modified out-of-the-box records, performance and upgrade readiness.
AI readiness
Data, process and licence prerequisites for Now Assist and AI agents.
Governance
Demand, release, roles and decision rights around the platform.
How it works
Four weeks, week by week.
- Week 0
Mobilise
Kick-off with sponsors, scoped read-only access, stakeholders scheduled.
- Week 1
Scan
RIZ-ON Scan analyses licences, configuration, data and process performance.
- Week 2
Listen
Interviews and walkthroughs with the teams who use and run the platform.
- Week 3
Value map
Findings scored with the RIZ-ON Value Model. Quick wins and activation options costed.
- Week 4
Readout
Executive readout, Platform Value Score, 90-day plan and 12-month roadmap.
Live run
Watch an assessment from kick-off to readout.
A compressed, illustrative run of the method: the tools, the team, the findings and the deliverables as they appear.
RIZ-ON Advisory AssessmentCompleted
Illustrative client · Financial services · 2,400 ServiceNow users
Engagement leadKick-off with the CIO, platform owner and finance. Scope: ITSM, ITOM, HRSD, SPM.
Certified Technical ArchitectScoped read-only role granted. No change will be made to the instance.
RIZ-ON ScanRIZ-ON Scan connected. Reading entitlements, plugins, roles and 412 tables.
RIZ-ON ScanLicence check: 9 products licensed, 3 in active use. 38% of fulfiller roles inactive for 90 days.
RIZ-ON ScanConfiguration scan: 1,240 custom scripts, 61 modified out-of-the-box records, 2 skipped upgrades.
RIZ-ON ScanCMDB health: completeness 54%, correctness 61%. 34% of knowledge articles not viewed in a year.
Process consultant14 interviews across service desk, IT operations, HR and the PMO.
Process consultantWalkthrough against RIZ-ON Playbooks: 27 process gaps. Major Incident and Virtual Agent licensed but unused.
RIZ-ON Value ModelFindings scored on six dimensions. Weakest: licence utilisation and data health.
Certified Technical Architect23 quick wins sized. Activation options costed against current licence spend.
Engagement lead12-month activation roadmap and business case finalised with the platform owner.
Engagement leadExecutive readout with CIO and CFO. Decision: launch the 90-day activation plan.
Deliverables
- Licence & capability heatmap9 products licensed · 3 in active use
- Technical debt register1,240 custom scripts · 61 modified OOTB records
- CMDB health reportCompleteness 54% · Correctness 61%
- Process gap analysis27 gaps against the ITSM playbook
- Quick-win backlog23 actions · 30 / 60 / 90 days
- Activation roadmap12 months · business case attached
- Executive readoutPlatform Value Score 41 / 100
Illustrative simulationIn four weeks: a scored, evidence-based view of the platform and a funded plan to use what is already paid for.
What you get
Deliverables you keep
- 01
Platform Value Score
A score out of 100 across six dimensions, with the evidence behind each.
- 02
Licence & capability heatmap
What you own, what you use, what you could switch on or stop paying for.
- 03
Technical debt register
Customisations ranked by risk and effort, with a clean-up path.
- 04
Quick-win backlog
Ready-to-execute improvements for the next 30, 60 and 90 days.
- 05
Activation roadmap & business case
A 12-month plan that leadership can approve and fund.
- 06
Executive readout
A decision session with your CIO, CFO and platform owner.
Sample report
The Platform Value Score
Each dimension is scored from the evidence collected by RIZ-ON Scan and the interviews. The score frames the decision; the findings behind it drive the plan.
Platform Value Score · sample report
Illustrative client · Financial services
- Licence utilisation23
- Process adoption52
- Data health41
- Technical health46
- AI readiness34
- Governance50
Top 3 actions: switch on Major Incident and Virtual Agent (already licensed) · CMDB ownership and health rules · retire 120 inactive fulfiller roles at renewal.
IllustrativeTools & method
RIZ-ON IP behind it
- App
RIZ-ON Scan
Read-only instance analysis: licences vs usage, configuration, customisation, data health and process performance.
- Method
RIZ-ON Value Model
Scores the platform on six dimensions and turns findings into a costed activation plan.
- Method
RIZ-ON Playbooks
Reference processes, roles, data models and decisions for each ServiceNow module.
Focused audits
Need a narrower scope? Start with one question.
Two packaged audits answer one question in depth. Same method, same fixed-price principle, shorter scope.
- Focused audit · fixed price
CMDB Audit
Turn your CMDB into a reliable, service-oriented source of truth. We review dashboards, health metrics, CSDM alignment, customisations, discovery sources and process usage.
You receive: A clear picture of what works, a six-step remediation plan and material ready to present to stakeholders.
Book the CMDB Audit - Focused audit · fixed price
AI-Ready Audit
Evaluate how ready your platform is for AI-driven operations: module configuration, data foundations, AI capabilities such as predictive intelligence and analytics, integration readiness, automation potential and alignment with ServiceNow best practice.
You receive: A readiness picture, practical recommendations and a path to put predictive and generative capabilities into your workflows.
Book the AI-Ready Audit
Included
- All licensed ServiceNow products in scope
- Read-only access only, no change to your instance
- Interviews with your key stakeholders
- RIZ-ON Scan report and raw findings
- All deliverables are yours to keep
- Licence renewal advice from a ServiceNow Premier reseller
Made for you if
- You renew ServiceNow licences and want proof of value
- Adoption or satisfaction is below expectations
- An upgrade, AI or expansion decision is coming
- A new CIO or platform owner needs a baseline
Commercials
Fixed scope. Fixed price. 4 weeks.
Fixed price, quoted after a 30-minute scoping call.
Questions
Before you book
Do you need admin access to our instance?
No. RIZ-ON Scan runs with a scoped, read-only role. Nothing is changed on your platform.
Which products are covered?
All major workflows: ITSM, ITOM, CMDB, HRSD, CSM, SPM, IRM, SecOps and App Engine, within the agreed scope.
What if we already know our problems?
Then the assessment proves them with evidence, sizes them and gives you a costed plan. That is what unlocks budget.
Is it a sales exercise for more licences?
No. The assessment often recommends using more of what you own, and sometimes paying for less.
Know what you own.
Four weeks from now, you’ll know exactly what your ServiceNow platform returns, and how to get the rest.