ServiceNow APPS · Creator Workflows
Your process. On the platform.
Every organisation has processes that no standard product covers: a regulatory workflow, an internal service, a business-specific case type. They often live in spreadsheets, email or ageing tools. RIZ-ON builds them on ServiceNow App Engine, so they inherit the platform's security, data model and roadmap.
The challenge
Why it matters now
Processes in spreadsheets
Critical work tracked in files with no audit trail.
Shadow IT
Departments build their own tools that nobody maintains.
Legacy applications
Old tools that are costly to run and hard to change.
What changes with RIZ-ON
From — to
- Spreadsheets and emailStructured, auditable workflows
- Standalone toolsApplications on a governed platform
- Long development cyclesLow-code delivery with pro-code where needed
- Siloed dataData shared with the rest of the platform
What we deliver
The work
- 01
Application discovery
Identify processes worth moving to the platform and design the case for each.
- 02
App Engine development
Low-code and pro-code applications built to platform standards.
- 03
Citizen development governance
Guardrails and a centre of excellence for business-built apps.
- 04
Legacy migration
Data and process migration from ageing applications.
ServiceNow capabilities
On the platform
- App Engine
- App Engine Studio
- Creator Workflows
- UI Builder
- Flow Designer
- Integration Hub
- Table API & Scripted REST
- Automated Test Framework
We configure before we customise, so your platform stays upgradeable.
Our approach
The RIZ-ON model, applied
- 01
Understand
Identify candidate processes and assess fit with the platform.
- 02
Design
Design data model, roles, workflow and user experience.
- 03
Build
Build iteratively with automated tests and platform standards.
- 04
Activate
Release, train users, retire the old tool.
- 05
Evolve
Extend features based on usage and feedback.
Business outcomes
What you should expect
- Fewer spreadsheets and side tools
- Faster delivery of new processes
- Full audit trail
- Lower cost of legacy applications
Related customer stories
Proof, not promises
- Platform applications
Business applications built on the platform already in place
Business processes brought onto the enterprise platform, with the governance, visibility and reporting that come with it.
APPSRead the story - Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story
Related
Connected work
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.