Industry · Public Sector & EU Institutions
Public service, in motion.
Public organisations must deliver modern digital services with strict rules on procurement, data protection, accessibility and languages. RIZ-ON brings ServiceNow experience to administrations, agencies and European institutions, with delivery close to them in Luxembourg.
The challenge
What the sector faces
Legacy and fragmentation
Services run on ageing, separate tools that are costly to maintain and hard to change.
Multilingual by necessity
Staff and citizens work across several languages, and every portal must follow.
Security and sovereignty
Data location, security accreditation and auditability are not optional.
Regulation & standards
Context we design for
- Public procurement rules
- GDPR & EUDPR
- NIS2
- Accessibility (EN 301 549)
- Multilingual services
- EU AI Act
Customer stories
Proof, not promises
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.