Workflows
One platform. Every part of the business in motion.
ServiceNow connects technology, risk, customers, employees and portfolio decisions on one platform. We design, implement and run the workflows that make it work for your business.
- Technology Workflows
From the first request to the root cause: one service model that IT, operations and the business share.
- ITSM IT Service Management
- ITOM IT Operations Management
- CMDB CMDB & CSDM
- Risk & Resilience
Controls that run inside daily operations, so audits and supervisors find evidence instead of effort.
- IRM GRC & Integrated Risk Management
- SecOps Security Operations
- Customer Workflows
Customer service connected to the teams that fix the problem, not only the ones who answer the phone.
- CSM Customer Service Management
- Employee Workflows
HR, IT, facilities and knowledge behind one front door, organised around moments that matter to employees.
- HRSD HR Service Delivery
- Portfolio & Value
Leadership sees what each euro produces, and stops funding what doesn't.
- SPM Strategic Portfolio Management
- Creator Workflows
Applications built on ServiceNow for the processes no product covers, with the governance and upgradeability of the platform.
- APPS App Engine & custom applications
- AI & Autonomy
From AI strategy to governed AI agents: the data, workflows and controls that make autonomy safe.
- AI Now Assist
- AI AI Agents
- AI Agentic workflows
The problem
Enterprise doesn’t suffer from a lack of technology. It suffers from disconnected action.
People, processes, data, systems, AI and customers all move. When they move independently, work slows down, and the platform that should connect them is only partly used.
Requests wait.
Work queues up between teams that cannot see each other.
Information gets lost.
Every hand-off drops context the next person needs.
Workarounds multiply.
Teams build spreadsheets and side processes to keep moving.
Licences sit idle.
Capabilities you already pay for are never switched on.
Solution lines
Three solution lines, built on a core scope.
Each line starts from a core scope. Modules are priced individually and composed with your teams in a workshop.
- ITSM + CSM
Customer Excellence 360
ITSM and CSM brought together, so internal users and external customers each get the experience they expect, on one platform.
ITSM →CSM → - CMDB + ITOM
CMDB Intelligence
CMDB and CSDM designed and maintained as a dependable foundation for service mapping, impact analysis and reporting.
CMDB →ITOM → - IRM + SecOps
Risk & Security Automation
IRM and SecOps workflows that turn controls, risks and incidents into measurable, automated operations.
IRM →SecOps →
The diagnostic sets the scope, the service model sets the pace, and the price is firm before the build begins.
ServiceNow modules
Every module we deliver
- ServiceNow moduleITSM
IT Service Management
Service management designed around how people ask for help and how IT actually works.
Explore - ServiceNow moduleITOM
IT Operations Management
Discovery, service mapping and event management that turn infrastructure noise into business impact.
Explore - ServiceNow moduleCMDB
CMDB & CSDM
A configuration model the whole organisation trusts, structured on CSDM and kept healthy by design.
Explore - ServiceNow moduleIRM
GRC & Integrated Risk Management
Risk, policy, control and audit on the platform where the work happens, ready for DORA, NIS2 and your supervisors.
Explore - ServiceNow moduleSecOps
Security Operations
Security incident and vulnerability response connected to IT, the CMDB and risk, so the right fix happens first.
Explore - ServiceNow moduleCSM
Customer Service Management
Customer service that reaches the teams who can fix the problem, with every channel telling the same story.
Explore - ServiceNow moduleHRSD
HR Service Delivery
Employee services and journeys that run across HR, IT and facilities without employees noticing the seams.
Explore - ServiceNow moduleSPM
Strategic Portfolio Management
Strategy, demand, funding and delivery connected, so the organisation works on what matters most.
Explore - ServiceNow moduleAPPS
Custom Applications
Applications built on ServiceNow for the processes no product covers, with the governance and upgradeability of the platform.
Explore - ServiceNow moduleAI
AI & Automation
Now Assist, AI agents and workflow automation, deployed where they remove real effort and governed from day one.
Explore
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.