Service · Reinforce
Your team. Reinforced.
Sometimes the plan is right and the team is short. Certified RIZ-ON consultants join your squads, follow your processes and tools, and bring the experience of 100+ ServiceNow projects with them. Expert roles are available for short, high-impact interventions.
What’s included
Team Augmentation
- 01
Project & programme managers
Delivery leads who know ServiceNow programmes and their governance.
- 02
Solution & technical architects
Including Certified Technical Architects for design authority and critical decisions.
- 03
Technical consultants & platform developers
Configuration, scripting, integrations and App Engine development to platform standards.
- 04
Business process consultants
Process design and fit-to-standard across ITSM, HRSD, CSM, SPM and IRM.
- 05
Quality engineers
Test strategy, automated testing and release quality.
Engagement models
Choose how we work together
- Engagement model
Long-term integration
Consultants embedded in your teams for months, as part of your squads and rituals.
- Engagement model
Expert mission
A senior specialist for a short, high-impact intervention: a design review, an upgrade, a recovery.
- Engagement model
Managed squad
A small RIZ-ON team with its own lead, working inside your programme against agreed outcomes.
Our approach
From ambition to action.
- 01
Understand
Business priorities, processes, architecture and current platform maturity.
- 02
Design
Target operating model, workflows, data architecture and user experience.
- 03
Build
Configure, integrate and develop the ServiceNow environment.
- 04
Activate
Deploy, migrate, train, adopt and measure.
- 05
Evolve
Optimise continuously through automation, analytics and AI.
Business outcomes
What you should expect
- Capacity when you need it
- Certified people, productive from week one
- Knowledge that stays with your team
- Predictable cost
Across every workflow
Where we apply it
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.