Customer Stories
Proof, not promises.
Platform work, told through what changed. Each story follows the same structure: the challenge, the transformation, the ServiceNow capabilities and the impact. Client names are shared on request, with their agreement.
Capabilities in these stories
- AI
- APPS
- CMDB
- CSM
- ITOM
- ITSM
- Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story - AI on the service desk
Now Assist brings speed and consistency to every ticket
Faster ticket triage, richer documentation and a harmonised resolution process, which together shorten waiting time for end customers.
AI · ITSMRead the story - Configuration foundations
A CMDB measured against CSDM, with a plan to match
A shared view of service data, with a remediation plan the client could budget, sequence and defend internally.
CMDB · ITOMRead the story - Platform applications
Business applications built on the platform already in place
Business processes brought onto the enterprise platform, with the governance, visibility and reporting that come with it.
APPSRead the story
Clients
Trusted where work matters.
- CTIEPublic sector
- POSTTelecom & postal
- CreosEnergy
- CFLRail
- BDP
- Council of the EUEU institution
- SpuerkeessBanking
- ECAEU institution
- BGL BNP ParibasBanking
- NomuraBanking
- LISERResearch
- MUFGBanking
- CHAMPAviation IT
Your story starts here.
Tell us what you’re trying to change. We’ll show you how comparable organisations approached it.